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LOS IPTV offers a full refund when you request it within five calendar days (120 hours) of your payment. This policy applies to subscription purchases and renewals.
Submit a service ticket, or use our contact form if you cannot access your account, with the subject “Refund Request.” Include your name, the email address used for your order, your order number or payment receipt, and the payment date. Please do not send passwords or full payment-card details.
You may include a reason for your request, but a reason is not required. The time your request is received determines whether it falls within the five-day window; our response time does not affect your eligibility.
After we verify your payment and confirm that your request was submitted within the five-day window, we will refund the full amount paid for that transaction to the original payment method. Your bank or payment provider determines when the refund appears in your account.
The subscription covered by the refund will be canceled and access will end when the refund is processed.
Payments are not refundable under this policy after the five-day window, except where required by applicable law. This policy does not limit any consumer rights that cannot legally be excluded.
Use our contact form or reply to your service ticket with your order details if you need assistance or have not received a processed refund.